Frequently Asked Questions

Please use the below details to contact Customer Services:


Hours of Business: Monday – Friday: 9am – 8pm GMT

Saturday and Sunday: Closed

In addition to our online and retail stores around the world, Wordsworth & Black is sold through an exclusive selection of retailers. For all enquiries, regarding our Wholesale business, please contact

We request payment within 24 hours of your order being placed and received. For more details, please see our Terms of Sale

Developed to improve the security of online payments, Verified by Visa and MasterCard SecureCode (3D Secure) offers customers the opportunity to validate their payment using secure PIN. If your card is registered for 3D Secure, you will need to enter your code in the pop up screen provided by your bank or credit card provider. If your card is not registered, Wordsworth & Black will omit this stage in the check out procedure.

For further enquiries, please refer to our Terms of Sale.

Any Customs, Duties or handling charges that may be levied in the country of destination are beyond our control and we are unable to accept any responsibility for these. For further details, please see our Terms of Sale.

To track your order, please contact Customer Services: