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Refund & Payment

 Your purchase is protected by a Full SATISFACTION GUARANTEE. If you need a replacement from accidental or incidental damage, or simply would like a refund, we'll be there to ensure you're satisfied. We are a family owned, and take great pride in being there for our customers like we would be for our family.


We accept the following payment methods

Frequently Asked

  • When will you take my payment?


We request payment within 24 hours of your order being placed and received. For more details, please see our Terms of Sale.

  • What is Verified by Visa and MasterCard SecureCode?

Developed to improve the security of online payments, Verified by Visa and MasterCard SecureCode (3D Secure) offers customers the opportunity to validate their payment using secure PIN. If your card is registered for 3D Secure, you will need to enter your code in the pop up screen provided by your bank or credit card provider. If your card is not registered, Wordsworth & Black will omit this stage in the check out procedure.


  • Will there be Customs and Duties charges?

Any Customs, Duties or handling charges that may be levied in the country of destination are beyond our control and we are unable to accept any responsibility for these. For further details, please see our Terms of Sale.


  • How can I track my order?

To track your order, please contact Customer Services:

Email: info@wordsworthandblack.com

  • How do I contact your Customer Service department?


Please use the below details to contact Customer Services:

Email: info@wordsworthandblack.com

Hours of Business: Monday – Friday: 9am – 8pm GMT

Saturday and Sunday: Closed

50% off On our fountain pens

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Privacy Policy

How To Return & Refund

1. Submit a return request in My Orders or Contact Us to Customer Service within 14 days of receiving your order. Please include the reason for return and photographs for verification.

2. Once we have approved your request, you will be sent a return form which needs to be included with your return. Please send your item(s) using local post within 14 days from receiving the return form.

3. When we receive the returned package, the item(s) will be inspected to ensure it is in the original condition and has the issues stated in the return request.

4. Once confirmed, the refund will be credited back to the original payment method within 7-10 days (the processing time depends on your payment method and bank). Original shipping fee & return shipping fee will not be refunded.

Conditions

* The item must be unworn, unwashed, unaltered, undamaged and with the original tags attached. We cannot process the return of any faulty item. Please keep the receipt with tracking information